At luke91, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information as a registered player on the luke91 platform.
All data transmitted between your device and the luke91 platform is protected by industry-standard 256-bit SSL encryption at all times.
luke91 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — ever.
You have the right to access, correct, export, and request deletion of your personal data held by luke91 at any time by contacting support.
CNIC and payment verification documents submitted for KYC are stored in encrypted vaults with strictly limited internal access controls.
Summary: luke91 collects personal data strictly to operate your account, verify your identity, process payments, and comply with our licensing obligations. We do not sell your data. We do not send unsolicited marketing without your consent. You can request access to or deletion of your data at any time by contacting [email protected].
luke91 is an internationally licensed online casino and sports betting platform operating at https://luke91.vip. For the purposes of this Privacy Policy, luke91 ("we", "us", "our", "the Company") acts as the data controller in respect of all personal data collected from players ("you", "your") who access or use the platform.
As the data controller, luke91 determines the purposes and means by which personal data is processed. We are responsible for ensuring that all data processing activities carried out by the Company and its authorised third-party processors comply with applicable data protection legislation and the terms of this Privacy Policy.
If you have any questions about this policy or about how your data is handled, you may contact our Data Protection contact directly at [email protected], quoting "Privacy Enquiry" in the subject line of your message.
This Privacy Policy applies to all personal data collected by luke91 through the following channels:
This policy does not apply to third-party websites, applications, or services that may be linked to or integrated with the luke91 platform. Where you access a third-party service through the platform, that third party's own privacy policy will govern the handling of your data by that service.
luke91 collects the following categories of personal data, depending on the nature of your interaction with the platform:
Identity Data: Full legal name, date of birth, gender, nationality, and CNIC (Computerised National Identity Card) number and copy as submitted during KYC verification.
Contact Data: Email address, mobile number, and residential address (including city, for example Karachi, Lahore, Islamabad, or Faisalabad).
Account Data: Username, encrypted password, account ID, account registration date, preferred language, and currency settings.
Financial Data: Payment method details (mobile wallet identifiers for JazzCash, EasyPaisa, and SadaPay; bank account details for HBL, UBL, and Meezan Bank; USDT TRC20 wallet address where applicable), transaction history, deposit and withdrawal amounts, and balance history. Full payment card numbers are never stored by luke91.
Gaming Data: Bet history, game session logs, wagering patterns, bonus usage, win and loss records, responsible gaming limit settings, and any self-exclusion or cool-off requests made through your account.
Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and login timestamps.
Behavioural Data: Pages visited on the platform, navigation paths, session duration, search queries within the lobby, game categories browsed, and click-stream data collected via cookies.
Communications Data: Records of your interactions with the luke91 customer support team, including live chat transcripts and email correspondence, retained for quality assurance and dispute resolution purposes.
Sensitive Data Notice: CNIC copies and identity documents are classified as sensitive personal data. They are stored in isolated, encrypted document vaults with access restricted to authorised compliance and fraud prevention personnel only. These documents are never used for any purpose other than identity and age verification.
luke91 collects personal data through the following methods:
luke91 processes personal data for the following specific purposes:
luke91 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
luke91 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
Data Processing Agreements: All third-party processors who handle personal data on behalf of luke91 are bound by written data processing agreements that require them to maintain appropriate technical and organisational security measures and to process data only in accordance with luke91's documented instructions.
As a licensed gambling operator, luke91 is obligated to conduct Know Your Customer (KYC) verification and to screen transactions for anti-money laundering (AML) risk. This section explains specifically how data collected during these processes is handled.
KYC documents — including CNIC copies, proof of address, and payment method ownership evidence — are submitted by players prior to their first withdrawal. These documents are:
AML screening involves the automated and manual review of transaction patterns to identify activity inconsistent with a player's stated profile or with normal player behaviour. Where a transaction is flagged, a Suspicious Activity Report (SAR) may be filed with the relevant authority without prior notice to the player concerned, in accordance with applicable AML legislation.
Important: Under AML legislation, luke91 is legally prohibited from notifying a player if a SAR has been filed in relation to their account. This is known as the "tipping-off" prohibition and is a strict legal requirement, not a discretionary policy.
luke91 uses cookies and similar tracking technologies to operate certain essential platform functions, to analyse usage patterns, and — where you have provided consent — to personalise your experience and deliver relevant promotional content.
The following categories of cookies are used on the luke91 platform:
You may manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the platform. Note that disabling functional or analytics cookies may affect certain non-essential platform features but will not prevent you from accessing your account, placing bets, or making transactions.
luke91 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law or our licensing obligations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where technical constraints mean that immediate deletion is not possible, the data is isolated from active systems and scheduled for deletion at the earliest practicable opportunity.
luke91 implements a layered approach to data security, combining technical, organisational, and procedural controls to protect personal data against unauthorised access, accidental loss, destruction, or disclosure.
While luke91 takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying luke91 immediately if you suspect any unauthorised access to your account.
Subject to applicable data protection law and our regulatory obligations, you have the following rights in respect of the personal data luke91 holds about you:
To exercise any of the above rights, please contact the luke91 support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We may ask you to verify your identity before processing your request.
The luke91 platform is strictly intended for adults aged 21 and above. luke91 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account lifecycle — no withdrawal will be processed until CNIC-based age verification has been completed satisfactorily.
21+ Strict Enforcement: If luke91 discovers or has reasonable grounds to believe that an account is held by a person under 21 years of age, the account will be closed immediately, all activity will be voided in accordance with our Terms & Conditions, and any deposited funds will be returned to the source payment method. The CNIC and related data will be retained only for the period required by our regulatory obligations and then securely deleted.
Parents and guardians who believe that a minor in their household has registered on the luke91 platform are encouraged to contact our support team at [email protected] immediately. We treat all such reports with urgency and complete confidentiality.
luke91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing requirements. Where amendments are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide at least 14 days' advance notice via your registered email address and a prominent notice on the platform.
For minor amendments — such as typographical corrections, clarifications that do not alter the substance of the policy, or updates required by minor regulatory changes — notice will be given by publishing the updated policy with a revised effective date at the top of this page.
Your continued use of the luke91 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must close your account before the effective date. The process for closing your account is described in the luke91 Terms & Conditions.
If you have any questions, concerns, or complaints about this Privacy Policy or about how luke91 handles your personal data, please contact us using the details below. All privacy-related enquiries are handled by our compliance team and will receive a substantive response within 5 business days.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in our licensing jurisdiction. Contact details for the relevant authority will be provided upon request.
Beyond the legal language, here is what our data protection commitments mean in practical terms for every Pakistani player on the luke91 platform day to day.
Your data is encrypted in transit with 256-bit SSL and encrypted at rest with AES-256. Whether it is sitting on our servers or travelling across the network, it is unreadable to anyone without the correct keys.
Only staff with a verified operational need can access your personal data. Every access event is logged. KYC documents are held in a separate vault with even stricter controls — accessible only to our compliance team.
Marketing emails are sent only where you have explicitly opted in. You can unsubscribe at any point from account settings. Your data is never sold, rented, or traded to any external party for any commercial purpose.
Independent security professionals conduct regular penetration tests and vulnerability assessments on the luke91 platform. Findings are addressed promptly under a structured remediation process.
Every category of data we hold has a defined retention period. When that period expires, data is securely deleted or anonymised. We do not hold onto your information longer than necessary or legally required.
Access, correction, portability, and deletion requests are handled within 30 days. You do not need a lawyer to exercise your data rights — a simple email to our support team is all it takes to get the process started.
Your privacy is protected at every step. Join thousands of Pakistani players who trust luke91 for secure casino gaming, cricket betting, and live dealer tables — all in PKR. 21+ only. Play responsibly.